Refund & Cancellation Policy
Effective Date: 14 September 2026
AV3D.SPACE, operated by AV3D GRAPHICS, sells digital 3D assets and other downloadable digital products.
Because digital products can be accessed or downloaded electronically, refunds and cancellations are handled according to the terms below.
1. Digital Products
Products sold through AV3D.SPACE are primarily digital products, including 3D models, scenes, materials, textures, files, and related digital resources.
No physical product is shipped unless a particular product listing specifically states otherwise.
2. Cancellation Before Payment
A customer may cancel or simply leave a purchase before completing payment.
No charge will normally be made for an order that has not been successfully paid.
3. Completed Digital Purchases
Once payment has been successfully completed and a digital download has been made available, the transaction is generally considered fulfilled.
Because digital products can be copied or downloaded electronically, refunds are generally not available solely because a customer changes their mind after purchasing or accessing a digital product.
This does not affect any mandatory consumer rights that cannot legally be excluded.
4. Duplicate Payment
If a customer is accidentally charged more than once for the same transaction due to a duplicate payment, the duplicate transaction will be reviewed and, where confirmed, the duplicate amount may be refunded through the applicable payment method.
5. Payment Completed but Download Not Received
If a customer has successfully completed payment but does not receive a valid download link or cannot access the purchased product because of a technical problem with AV3D.SPACE, the customer should contact support.
We will verify the transaction and make reasonable efforts to restore access or provide a replacement download link for the verified purchase.
6. Corrupted or Defective Digital File
If a purchased file is demonstrably corrupted, incomplete, or materially different from the product described on the website, the customer should contact us with the relevant purchase information.
Where reasonably possible, AV3D.SPACE may provide a corrected or replacement file.
If the issue cannot reasonably be resolved through replacement or technical assistance, the transaction may be considered for an appropriate refund.
7. Product Compatibility
Customers should review the product description, supported file formats, software requirements, render-engine information, and other specifications before purchasing.
A refund will generally not be provided solely because a product is incompatible with software, hardware, plugins, render engines, or systems that were not supported or specified in the product listing.
8. Unauthorized Distribution
Refund requests associated with suspected unauthorized copying, redistribution, resale, fraud, chargeback abuse, or other misuse may be investigated before any refund or replacement is provided.
AV3D.SPACE may suspend access to digital products where there is evidence of unauthorized use or fraudulent activity.
9. Chargebacks and Payment Disputes
Customers are encouraged to contact AV3D.SPACE before initiating a payment dispute or chargeback so that we can investigate and attempt to resolve legitimate payment or delivery problems.
Nothing in this policy limits any rights that customers may have under applicable law or the rules of the relevant payment provider.
10. Refund Processing
Where a refund is approved, it will normally be processed through the original payment method or payment provider used for the transaction.
The time required for the refunded amount to appear in the customer's account may depend on the payment provider, bank, card issuer, or other financial institution.
11. Taxes and Payment Provider Charges
Where applicable, the treatment of taxes, payment-provider charges, currency conversion, or other transaction-related amounts may depend on the original transaction and the applicable payment provider's rules.
Any refund will be processed in accordance with the applicable transaction and payment-provider procedures.
12. How to Request Assistance
For refund, cancellation, duplicate-payment, or digital-delivery issues, please contact:
AV3D GRAPHICS / AV3D.SPACE
Email: av3dgraphics@gmail.com
Website: https://www.av3d.space
Please include, where available:
Name used during purchase
Email address used during checkout
Product name
Razorpay payment or order ID
Description of the problem
Do not send complete card numbers, CVV numbers, passwords, or other sensitive payment credentials by email.
13. Policy Updates
AV3D.SPACE may update this Refund & Cancellation Policy when necessary to reflect changes in products, payment services, business practices, or applicable requirements.
The latest version will be published on this page together with the effective date.
14. Statutory Rights
Nothing in this policy is intended to remove, restrict, or override any consumer right, refund right, warranty, or other legal protection that cannot lawfully be excluded or limited.
